Plug-ins
- Listener Monitoring
- Colourful Monitoring Screen
- Multiple Event Stacks
- All necessary information on one screen
- Times recorded automatically for each action
- Listener Servicing
- Schedule and record all service & installation calls
- Job cards can be customised
- All history on calls is stored to avoid conflict with clients
- Used in conjunction with Listener SMS, each technician does his/her own monitoring by mobile phone
- Used in conjunction with Listener Debtors, no call can go uninvoiced
- Listener SMS
- Auto and manual SMS to clients and contacts
- History for all SMS communication
- Incoming SMS possible
- Used for proactive functions
- Listener Debtors
- All transactions are done and recorded
- All contracts (recurring billing) are captured
- Debit order files are created to be sent to the respective banks or methods
- Annual contracts only need capturing once
- Ensures all clients are getting billed
- Meaningful financial reports
- Listener Auto Reporting
- Reports are printed or e-mailed automatically
- Incidents can be grouped according to your predefined events
- Assists you to manage clients better by creating meaningful statistics
- Listener Mobile Panic
- Mobile phone panic button
- ‘Please Call Me’, SMS and missed calls generate signals on the monitoring stack
- No alarm system is required at the client’s premises
- Listener Auto Despatch
- Highly customisable, versatile, workflow-driven application
- Performance measurement for reaction officers
- Reduce response times
- Reduce radio bandwidth usage
- Ultimately save costs
- Listener Centralised
- Single platform to work from
- Cost effective
- Common standards
- Consolidated reporting
- Incorporates National Key Account clients
- Easy to manage